Message01
WhatsApp thread
You: I need a plumber in Lekki
Oja: Noted. What time works best?
01
Start the conversation
Send a WhatsApp to +234 800 123 4567 and tell Oja what you need.
How Oja Works
From first message to job complete.
Oja keeps the experience simple for seekers and providers. Start on WhatsApp, get matched with the right person, keep your money safe in escrow, and close the loop with a rating.
Brief02
Helpful intake
Skill: Plumbing
Area: Lekki Phase 1
Budget: Optional
02
Describe your need
Share location, timing, and budget if you have one. Oja asks clarifying questions like a helpful human.
Matches03
Top providers
Adebayo Ojo 4.8
Chioma Okafor 4.6
Sipho Dlamini 4.9
03
Review your matches
Within minutes, Oja returns up to 3 verified professionals with ratings and profile links.
Escrow04
Funds protected
Quote approved
Payment secured
Provider notified
04
Agree and pay into escrow
Accept a provider and pay through the secure link. The money is held until the job is done.
On site05
Work in progress
Provider on the way
Tool kit ready
Job underway
05
Get the job done
Your provider shows up, does the work, and keeps you updated through the same WhatsApp thread.
Done06
Close the loop
Job complete
Funds released
5-star review
06
Confirm and rate
When you are satisfied, release payment and leave a rating that helps the whole community.
Profile01
Quick onboarding
Skill: Electrical
City: Johannesburg
Photo attached
01
Register on WhatsApp
Message Oja with your skill, location, and a photo. It takes about five minutes.
Review02
ID checked
ID submitted
Profile approved
Badge unlocked
02
Get verified
The team reviews your ID and profile. Once approved, your reputation starts building on real jobs.
Offer03
Nearby request
Plumbing in Ikeja
Great fit: 96%
Reply within minutes
03
Receive job offers
When a matching seeker nearby needs your skill, Oja sends you the opportunity instantly.
Control04
Your choice
Accept
Maybe later
Decline
04
Accept or decline
You stay in control. Only take the jobs that fit your schedule, area, and capacity.
Job05
Escrow locked
Task underway
Client informed
Payment secured
05
Do the work
Show up, deliver great work, and keep the seeker updated. Escrow means you already know payment is secured.
Payout06
Money released
Funds moved
Review posted
Rating updated
06
Get paid and rated
When the seeker confirms, your payout is released to your Oja wallet and the review lands on your profile.
Tier07
Progress upward
Bronze → Silver
More jobs, better ranking
Lower fees over time
07
Grow your tier
Your job history and rating move you from Bronze to Elite, unlocking better placement and lower commission.
Language support
Oja speaks your language
The experience is designed for the way people actually talk across Nigeria and South Africa, including local language and Pidgin use.
EnglishNigerian PidginYorubaIgboHausaZuluXhosaAfrikaans
Safety architecture
The money flow is designed to reduce risk.
Funds move through a simple, documented sequence so both sides know what happens at every step.
01
User payment
You agree a price and pay through the secure Oja flow.
02
Escrow
Oja holds funds until the job is confirmed.
03
Job confirmation
The seeker confirms the work is complete.
04
Provider payout
The provider receives the release and can withdraw.
Quick answers
Questions people ask before they start.
Do I need to download an app?+
No. Oja lives entirely in WhatsApp, which means you can start using it with the app you already have.
How are providers verified?+
Providers submit ID and a profile review. Their reputation then builds through completed jobs and real ratings.
What languages can I use?+
You can speak English, Nigerian Pidgin, Yoruba, Igbo, Hausa, Zulu, Xhosa, or Afrikaans. Oja is designed to understand local context.
How quickly will I find someone?+
Most matches are returned within minutes, depending on your city, the service requested, and provider availability.
What if the work quality is poor?+
Your payment stays in escrow until you confirm the job is done. If something is off, you can raise a dispute before releasing funds.
Can I request a specific provider again?+
Yes. Once a provider has completed a job for you, you can ask for them again whenever they are available.
How do providers get paid?+
The provider is paid from escrow once you confirm the job is complete. Withdrawals are designed to move quickly once funds clear.
Can I work in multiple cities?+
Yes. Providers can expand into more cities as they complete jobs and build trust on the platform.
Chat with Oja
More questions? The WhatsApp team can walk you through the flow.